Cancellation and Refund Policy
At IDW Interiors, we prioritize delivering exceptional interior design services tailored to your needs. However, we understand that situations may arise where cancellations or refunds are necessary. Please review our Cancellation and Refund Policy outlined below to address any queries regarding these processes.
Cancellation Policy
Design Stage:
Before the first draft of the design is shared, 40% of the amount paid will be retained as a service fee, with 60% refunded to your account.
- After the first draft, 50% of the paid amount will be retained as a service and design fee, with 50% refunded to you.
- After the second draft, 60% of the paid amount will be retained, with 40% refunded.
- After the third draft, 70% of the paid amount will be retained, with 30% refunded to you.
- Please note that cancellations are not possible after the design stage has been fully completed and finalized as per agreement.
Production and Installation Stage:
As custom and made-to-order projects are uniquely created for you, cancellations during or after production and installation are not eligible for refunds. This ensures adherence to the personalized nature of such services.
To send periodic promotional or informational emails: While campaigning any of promotions, surveys, contests or other site features your email may be used to send you specific information, respond to your queries or to respond to your any other questions regarding us or over services.
Note: Information gathered from your side whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Refund Policy
Refunds are processed under the following conditions:
In general, the refund eligibility will depend upon the stage of the respective project or order.
Refunds for cancellations will be made to the original payment method within 7 business days from the approval of the request. Kindly allow additional time for the amount to reflect in your account, depending on your payment provider.
For standard item purchases associated with our services, returns or refunds for defective or damaged items are accepted within 5 days of delivery. Photographic evidence may be required, and the item must be returned in its original condition and packaging.
Years of Experience
Design Experts
Skilled Labors
Why Choose IDW Interiors as your Turnkey Solution Provider?
Free quotations
All design solutions
Civil work
Electric work
Skilled labors
Dedicated designer
Affordable Prices
End-to-end interior design support and assistance
Fully customizable designs
Inhouse factory finish woodwork
Supervision of project manager
Transparency in prices and process.
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Important Notes: Cancellation and refund terms may include additional stipulations outlined in the signed agreement at the initiation of the project. All costs associated with shipping returns or exchanges of physical goods (if applicable) are the client’s responsibility. Refunds are not available for non-manufacturing defects or damages that occur post-delivery, as well as for customized furniture or services once delivered We remain committed to offering a satisfying customer experience and maintaining professionalism across all interactions. If you have any more questions or need help, please contact us.
Thank you for choosing IDW Interiors – we are honored to be part of your dream space journey!